What is your cancellation/refund policy for purchased 1:1 sessions?

Cancellations + Refunds

We get it — things happen, schedules change. If you’d like to cancel your 1:1 session purchase 24+ hours ahead of the scheduled session date, we’ll refund you 100% of the total session price. Once it’s processed, you can expect your refund within 7 business days. To cancel your purchase and request a refund, please contact [e-mail] for Career sessions or [e-mail] for Money sessions. 

We value your time and we would appreciate you valuing ours -- especially because we have many members who wish to book sessions sooner than their scheduled date. If you need to cancel your 1:1 session within 24 hours of the scheduled time you will forfeit your 1:1 coaching session opportunity and we will not be able to offer a refund. We reserve the right to make exceptions to this policy as needed.

Workshops are not refundable.

Rescheduling

We’re here to support your busy, busy life, so you can reschedule your session any time, as long as it’s 24+ hours from the scheduled date. Contact [e-mail] (for Career sessions) or [e-mail] (for Money sessions) to reschedule your 1:1 session.

Our coaches are in high demand, so we do our best to respect their time, as well as yours. That means that a request to reschedule a session within 24 hours will be considered the same as a cancellation of your purchase within 24 hours of a scheduled session (see above).